Last Updated: November 11, 2026
At XVYBE, we want you to love what you purchase. If something doesn't work out, we make it easy to return eligible items and find something else you'll enjoy.
30-Day Return Policy
We accept returns of eligible merchandise within 30 days of the delivery date.
To qualify for a return:
- Items must be unused, unworn, and in their original condition.
- Original packaging, tags, and accessories must be included where applicable.
- Proof of purchase or an order number is required.
Store Credit Only
XVYBE issues store credit instead of refunds to the original payment method for eligible standard returns.
Once your return is received, inspected, and approved, store credit will be issued for the eligible merchandise value, excluding original shipping charges.
Your XVYBE store credit can be applied toward future purchases on our website.
- Store credit does not expire.
- Store credit cannot be exchanged for cash.
- Store credit may be used across eligible product categories.
- Any remaining balance can be applied toward future purchases.
- If a new purchase exceeds your available credit, you can pay the difference using an accepted payment method.
Non-Returnable Items
Certain merchandise may not qualify for returns, including:
- Opened personal care or hygiene products
- Items that have been used, worn, washed, or altered
- Gift cards
- Final-sale merchandise
- Items specifically identified as non-returnable before purchase
These exclusions do not affect applicable legal rights concerning defective, damaged, or incorrectly supplied products.
How to Start a Return
If you have an XVYBE account, you can request a return from your order page (Account → Orders) within 30 days of receiving your order.
Checked out as a guest? Contact XVYBE through our website's Contact page (choose "Return or exchange") and provide:
- Your order number
- The item you wish to return
- Your reason for returning the item
Our customer support team will review your request. Once it's approved, we'll email you a return number and the address to send it to. Please write the return number on the package, and add your tracking number on your order page once it's on its way.
Please do not ship merchandise back without receiving return authorization.
Return Shipping Costs
Customers are responsible for return shipping costs on standard returns, including returns due to personal preference, incorrect size selection, or a change of mind.
Original shipping charges are non-refundable for standard returns.
Damaged, Defective, or Incorrect Items
If you receive damaged, defective, or incorrect merchandise, please contact us promptly with your order number and a description of the issue.
For verified issues, XVYBE will offer an appropriate remedy, which may include a replacement, refund to the original payment method, or another resolution required by applicable law.
XVYBE will cover return shipping when the return results from our error. We'll email you a prepaid return label to print.
Store Credit Processing
Once we receive and approve your eligible return, your store credit will typically be issued within 3–5 business days.
You'll receive an email confirming the credit amount and instructions for using it.
Contact Us
For questions about returns or store credit, please contact XVYBE through our website's Contact page.
XVYBE — Find what fits your vibe.
Last updated November 11, 2026